I have a Blue Light Card- Can I use my discount online?
Of course- just find us through the blue light card website or app, and you will be given a unique code to use at checkout to get 10% off your purchase. If you have any problems gaining your code please do not hesitate to email us firstname.lastname@example.org and we can supply you with one.
Can I collect my item from the store?
Yes- If you would like to order online but you are local to us, you can save on postage by collecting in store. Just choose 'In Store Collection' when you get to the delivery options.
What are your delivery costs?
Standard UK delivery has a fixed rate of £3.95
Standard delivery on all mainland UK orders over £50 is free.
The size of the parcel will determine which service we use. Standard deliveries cannot be tracked.
Premium UK delivery costs £7.95 and will be fulfilled by DPD courier service. This is a fully tracked service which requires a signature. You will receive a one hour delivery window via email or text on the day of delivery.
Unfortunately, we are currently not able to ship orders internationally, but we can make them available for collection if you wish to organise your own courier. Please contact us in store on 01386300577 to arrange.
How long will it take for my item to arrive?
Orders placed during the week will be sent out within 1-3 days.
Orders placed on a Saturday will be sent out within 3-5 days.
If there is any reason for a delay, we will contact you via email.
Delivery time depends on which option you select. Standard UK delivery will be between 3-5 days, where as Premium UK delivery will be within 2 days from dispatch.
We do try and use recycled packaging as much as possible, and our aim is to package all our items for delivery with practicality and your item's safety in mind. So when you receive it, the package may not look beautiful but the items inside will be.